- Updated April, 2019
Novachem is committed to providing you with the best possible customer service experience. Novachem is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.
Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for access to future Novachem customer support features you may required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.
Sharing of your personal information
We may occasionally use other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. We also may need to provide your details to our suppliers who may be located overseas. Those companies will be permitted to obtain only the personal information they need to deliver the service. Novachem takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information. By submitting personally identifiable information to us via our website or through email you explicitly consent to our sharing of that information with any third party we reasonably deem necessary to answer your queries or provide services to you.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Novachem reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
Call: 03 8415 1255
25 Crissane Road
Heidelberg West, Vic 3081