Novachem Privacy Policy
Updated May, 2023
This document sets forth the Privacy Policy for the Novachem website, https://www.novachem.com.au.
Novachem is committed to providing the best possible customer service experience. Novachem abides by the Privacy Act 1988 (Cth), which outlines several principles concerning the privacy of individuals.
Collection of Personal Information
There are many aspects of the site which can be viewed without providing personal information. However, to access certain Novachem customer support features, you may be required to submit personally identifiable information. This may include but is not limited to a unique username and password, or provide sensitive information for the recovery of your lost password.
Sharing of Personal Information
We may occasionally engage other companies to provide services on our behalf, including but not limited to handling customer support enquiries, patient support, processing transactions, or customer freight shipping. We may also need to share your details with our suppliers who may be located overseas. Those companies will only receive the personal information necessary to deliver the service. Novachem ensures that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information. By submitting personally identifiable information to us via our website or through email, you explicitly consent to our sharing of that information with any third party we reasonably deem necessary to answer your queries or provide services to you.
Use of Personal Information
For each visitor to the site, we expressly collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the site, page access times, and referring website address. This collected information is used solely internally for gauging visitor traffic, trends, and delivering personalised content to you while you are at this site.
We also use cookies and similar tracking technologies to improve user experience. You can manage your cookie settings in your browser, but note that some features of the site may not function as intended if cookies are disabled.
Collection and Use of Health Information
In providing support to our customers, we may need to collect health information. This could include but is not limited to medical conditions, allergies, or other health-related information relevant to the safe use of our products. This information will only be collected with your explicit consent and only when necessary to provide you with appropriate support and services.
This health information will be stored securely, and access will be strictly controlled within our organization. We will not share your health information with third parties unless it is necessary for the provision of services to you, or as required by law. By providing us with your health information, you explicitly consent to our use and disclosure of that information for the purpose for which it was collected.
We will retain your health information only for as long as necessary to fulfil the purposes for which it was collected and processed, including for the purposes of satisfying any legal, regulatory, accounting or reporting requirements.
You have the right to access and correct your health information. If you wish to access your health information, please contact us using the details provided below.
Changes to Our Privacy Practices
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, we will only use data collected from the time of the policy change forward for these new purposes, in adherence to our updated practices.
Changes to this Privacy Policy
Novachem reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You will be required to put your request in writing for security reasons. Novachem reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
Data Retention
We will retain your data only as long as necessary to fulfil the purposes for which it was collected and processed, including for the purposes of satisfying any legal, regulatory, accounting or reporting requirements and to provide quotations and relevant company updates.
Security
We take the security of your personal information seriously and use appropriate technical and organisational measures to protect your personal information against unauthorised or unlawful processing and against accidental loss, destruction or damage.
Contacting us
Novachem welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.
Call: 03 8415 1255 or Email: privacy@novachem.com.au
Post: Attn: Privacy Policy, Novachem, 25 Crissane Road Heidelberg West